Regency Suites is a premium hotels designed for working executives who need hassle free business stay. They recently implemented a " touchless onboarding" where the client enters the details in a kiosk, scans the credit card, ID and then has 2 options- either App enabled or the kiosk gives out 4 lettered PIN that they can punch in the door for their room. This system eliminates waiting time at the onboarding by 5X ( 2 -5 mins instead 10-12 mins). "Touchless Onboarding" was a pet project of the new COO- Harshita. Key benefit, only 312 frontline staff remained out of 3,247 across 112 hotels in the country.

Help Harshita map the Changes with Activities using the Change Models.

match with correct options:

Awareness, Ability, change roadmap and planning, desire, reinforcement with the correct answer, knowledge, execution capability, cost of not changing, engagement and support, new winning behaviours and incremental improvements.