Reid Company would like to implement a balanced scorecard performance measurement system. Its senior management team has assembled the measures shown below for possible inclusion in its scorecard. Required: For each measure, indicate by placing an X in the appropriate column whether it would most likely be classified in the learning and growth, internal business process, customer, or financial category of the company's balanced scorecard. Ex. Employee absenteeism rate 1. Sales from new customers 2. Customer defection rate Item 3. Average number of workplace accidents per employee 4. Delivery cycle time 5. Average training hours per employee 6. Number of job applicants from under-represented groups 7. Percent of customers that strongly agree with the statement "Your employees treated me courteously" 8. Return on assets 9. Percent of customers that strongly agree with the statement "Your company has a superior commitment to product safety" 10. Number of modular product designs 11. Lost sales due to out-of-stock merchandise 12. Kilograms of waste produced 13. Number of customer referrals 14. Residual income 15. Average mentorship hours per employee Learning Internal and Business Growth Process Customer Financial X