Reid, et al. (2021) Chapter 7Supporting Proficient Work Performance: Special Recognition Procedures 11. Which of the following statements is true? (underline or highlight) Peer awards and staff appreciation events are special recognition awards that not only boost work performance and satisfaction in the immediate aftermath but also have a strong impact on routine, day-to-day work activities of staff Performance lotteries, while having many advantages, can also come off as condescending to staff in some environments When it comes to special recognition awards, the basis for receiving them doesn't need to be made apparent to all agency staff 12. Special, informal ways supervisors can support desired work performance include: Having occasional impromptu recognition ______________ while limiting special meetings to discuss problems Providing positive feedback about work performance immediately _____________staff leaving work for the day so they take home the positive aspects of their job versus the negative Provide good news for staff when they're away from work with an occasional call while ___________calling them at home to discuss problems Being sure to _____________staff's work in front of other organizational personnel when that staff person isn't around while refraining from criticizing them behind their back Correcting inaccurate, negative impressions organization executives may have of a staff person's work behavior by sticking up for them