Relationship management: Email task (10 mins) Below is an example email received by the ticket office at Blenheim Palace. Draft an email response to the individual with your solution "To whom it may concern, We've been working with you for many years now offering your students tours of the palace each summer. I'm afraid to say that it has recently been brought to our attention that your groups have been very disruptive to the public throughout quiet areas in the palace, leading to a number of complaints. There has been minimal effort from your staff teams to address this behaviour. There are a number of bookings remaining over the next few weeks and we want to ensure that we provide a positive experience for both public visitors and student groups. Kind Regards, Blenheim Palace Ticket Office" I