Relevant concepts: Negative messages; indirect approach; reader benefits; common$-$ground; tone; sentence structure; hidden verbs; cluttering phrases; sentence errors

This email message is written by a CEO to an employee refusing a request. The employee had requested the CEO cancel a change in shift times for all employees. The employee wanted the shift times to remain at the old policy times. The CEO needs to write an indirect refusal to the employee and provide clear reasoning.

To:

jworth@CMB$.$com

From:

c$.$sands@CMB$.$com

Subject: More Changes?

Dear Jacob,

I appreciate this interest you have in my company the direction I am taking with it$.$ I am going to continue to improve working conditions and make this company really successful.

I have been coming aware that the change in shift times has been quite an adjustment for everyone. Accepting changes is never easy. We just need to continue this shift change and stay the course. Our companies survival depends upon it$.$

In the last month we have been experiencing increased productivity by $10\%$ because of the shift changes, so we will continue. I$\text{'}$m confident we will come to appreciate the shift change, especially when we all receive our year end bonus.

Thanks again for all you are doing and I am excited to see how CMB can continue to improve. If you have any other questions or concerns, please see me$.$

Best,

Cory Sands

CEO of CMB$,$ Inc.