Report Preparation and Presentation Exercise:

Using the attached DHS Bulletin $23-69-04$ create a short $(5$ to $10$ minute$)$ power point presentation summarizing those legislative changes that impact the Housing Support Program.

Specifics:

$$ Your audience is other members of your team who understand Housing Support funding.

$$ Your purpose is to create high level awareness of the changes so your team can independently search out more information on those changes relevant to their specific work.

$$ You are not attempting to provide in depth detail on every change.

$$ We are less concerned with accuracy than with your pres

You may use whatever format within the power point platform that will achieve the above goals.

Data Analysis Exercise:

Refer to the attached Power Point presentation on Monitoring and Utilization Data in Assisted Living facilities in $2023.$ Slides $115$ are background information and provide useful context for both the role of PPA and the data on slides $17-20.$ Come prepared to discuss the following regarding that data:

$1.$ What are two or three conclusions can you reach regarding the data provided on slides $17-20?$

$2.$ What are two or three potential goals for $2024$ might make sense given those conclusions?

$3.$ You can share any other observations or questions the slides raised for you if you have them.

Customer Service Exercise

Scenario: You receive an email from the Administrative Assistant for a County Commissioner. The Commissioner$$s office has been contacted by a resident in a Housing Support funded Assisted Living facility with complaints. The person reports unsanitary conditions in the facility $($a group living situation$)$ dissatisfaction with the staff$/$care team assigned to help them with their cares and a belief that the organization is treating them unfairly due to their race. How would you approach addressing these concerns?

$1.$ What kinds of questions would you ask and of whom?

$2.$ Who would you communicate with as you move through the process and what information would you share?