REQUEST FOR PROPOSAL Section 1 General Information

1.1 Nericom is an intergovernmental organization established in 1990, with member and offices across all the 16 regions in Ghana, which aims to support sustainable democracy in Ghana and assist in the development of institutions and the culture of democracy. At the interface between research, fieldwork and the donor community, Nericom provides a forum for dialogue, builds networks of experts, develops training materials and provides strategic advice at the national level, cooperating with a range of organizations.

1.2 The organizations headquarters (HQ) is based in Accra, and it has regional and district offices in all 16 regions and 275 Metropolitan, Municipal and District Assemblies in Ghana. It currently has a staff of 500 of which approximately 60 are based in Accra.

1.3 The HQ IT Unit is part of the Executive Division and is responsible for the management of all IT related issues. The IT systems of the Institute include a range of business applications provided from the cloud as Software as a Service or hosted on servers in data centres in Accra and managed by an outsourced service provider. The provider also provides network connectivity, equipment and management and helpdesk services.

1.4 The Institute now invites proposals from qualified service providers experienced in IT infrastructure implementation and management and with proven and demonstrated experience in complex environments. A more detailed description of the assignment is provided in the Terms of Reference (TOR) attached to this Request for Proposals.

1.5 Tentative timeframe: It is anticipated that the successful contractor will commence work in December 2021 and the final phase of the migration should be completed by end of February 2022. The contract for the management of the services will be up to a five-year period.

Section 2 Preparation of Proposals Technical Proposal

2.1 Language: The official language for the proposal, contract, reports and any other documents in relation to the assignment is English.

2.2 The proposal should provide the following information:

(i) Demonstrated extensive experience with Microsoft technologies, including operating systems, networking, directory services, network management, server and data centre management, remote access, mobile device management, etc;

(ii) Knowledge of Microsoft Office 365 at the level of third-tier technical support and with the ability to leverage tools like SharePoint or Microsoft Teams for all project documentation;