REQUIRED: Discuss the specific application controls that is currently not, but SHOULD be in place in relation to the 1) accuracy and 2) completeness of the internet reservation system as per section 1: Hotel Reservations

1: Hotel Reservations All hotel reservations have to be done online. Thandi Wines does not accept walk-ins or reservations via phone calls and emails. Potential customers are expected to browse the web page, which allows them to search the availability and costs of rooms of their choice. A customer who identifies an available room is able to book the room by providing his or her name, surname, ID or passport number, cell phone number, email address, and method of payment. Once a customer confirms a booking on the website, he/she has 48 hours to pay for the booking. Payment may be made either online by way of a credit card transaction (via a secure connection) or by an electronic funds transfer (EFT) when making the booking. Proof of payment must be faxed or emailed to Thandi Wines's offices. The room fee is recognised immediately as revenue at the time when payment is made by a customer. The bookings database of Thandi Wines is updated immediately and the room is reserved. A booking confirmation is issued automatically (via e-mail) to the customer shortly after proof of payment is received. At the end of each day, the customer file is automatically is updated to the general ledger