Question: Required information 2 . Overcoming Customer Service Obstacles Skip to question Overcoming Customer Service Obstacles A substitute doctor in a chiropractic office is filling in

Required information
2. Overcoming Customer Service Obstacles
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Overcoming Customer Service Obstacles
A substitute doctor in a chiropractic office is filling in for a doctor who has a family emergency. Joe is the office manager and must deal with an unhappy patient who shows up for a scheduled appointment.
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1x
2a. Joe failed to follow the Platinum Rule in dealing with Ms. Carter be...
Joe failed to follow the Platinum Rule in dealing with Ms. Carter because he
Multiple Choice
did not appear sincere in his desire to assist her.
failed to greet her when she arrived.
assumed that she shared his values and beliefs about service.
was not polite in his interactions with her.

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