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As a student, you have been attending the local university majoring in business. You have signed up for this course on organizational behaviour. You are also working as an assistant manager at a local restaurant where Ben Barrack is the manager. When Ben finds that you are enrolled in an OB course, he laughs and says OB is common sense, you don't need a course on it and that if you take strategic management, it gives you the same information. Ben comments that the only thing he needs to worry about is the job performance of his employees. Having just studied this chapter, respond to the following questions and Ben's comments and beliefs.

Which of the following two concepts represent individual mechanisms that have a direct impact on job performance?

Multiple Choice

Organizational culture and change

Team characteristics and processes

Organizational structure

Power, influence, and negotiation

Learning and decision making