Required informationSkip to question

Manager's Hot Seat: Power & InfluenceRiding the Policy Wave

To really understand leadership, we need to understand the concept of power and authority. Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders. Managers need to be able to influence those around them in order to gain their commitment. Influence tactics may be hard or soft, and the tactic chosen may be contingent on the particular situation at hand.

It's November and the holiday rush is upon a mid-size retail surf store. The store manager is having a meeting with some of his staff. They are quite disgruntled about two new policies that have been put in place. First, employees who are clocking out of their shift need to wait for a manager to check them before leaving the premises. Second, employees cannot take any leave during the holiday rush between Thanksgiving and Christmas Eve. Employees are not happy about these policies. How is the leadership team handling the situation? How would you?

Click theBlack right pointbutton to watch the video. Then, answer the questions that follow.

-0:001x

As the leader of the store, Mark has ultimate power and authority over the store's operations. Reflecting on the Star Model, Mark's source of power and authority to influence change is based on ______. Based on what you know about change management, however, you should advise him to focus on ______ in order to be more successful.

Multiple Choice

• structure; people practices
• strategy; people practices
• people practices; strategy
• processes; structure
• lateral capability; structure