Research shows that skilled negotiators often use the techniques listed below to achieve their negotiating objective. Match the techniques (1-5) to their definitions (a-e). 1 Open questions a) say what you are going to do before you do it. 2 Closed questions b) modify language so that it does not appear too 3 Softening phrases aggressive. 4 Signalling phrases c) go over the points covered to highlight when agreement is reached. 5 Summarising d) gather information and explore the opposite number's views. e) check understanding and ask for precise information