Research suggests that mistakes arise from incorrect or incomplete knowledge, a misuse of knowledge, the

application of faulty heuristics $($methods or processes$),$ or information overload. Preventing mistakes is best

accomplished through which of the following actions?

A improvement in training and education

$($B$)$ increasing supervisory controls

$($C$)$ reducing information overload

$($D$)$ decision support

addition of personnel

better methods for multitasking