Resolve

Olaya is implementing a safety intervention protocol at her clinic that involves supervisors delivering multi-component (i.e., positive and corrective) verbal feedback to staff members. This - includes providing information on how well staff members engage in safe practices and how they minimize environmental hazards for clients. Given recent incidents resulting in client injury, there is a significant amount of corrective feedback being delivered. Supervisors have vehemently expressed their desire to give staff members private corrective feedback as staff members have reported feeling \"embarrassed\" when Olaya is present. Given this information, which of the following is the most appropriate method to measure procedural integrity? O A. Percentage of a self-reported checklist scored by the supervisor O B. Verbal report from the supervisors as to whether feedback was delivered O C. Arating scale for the quality of feedback, completed by the staff member receiving the feedback O D. Direct observation of the supervisor delivering feedback