Resort Operations $($HOSP$-1010-01$ CRN: $20267)$

Chapter $11$

Explain the importance of product placement in relation of customer traits. What are some ideas for creating a positive atmosphere to increase purchasing habits in shoppers?

Tourists from different areas have different purchasing habits. Discuss s:ome traits exhibited by different groups of people.

What as a shop manager can you do to increase impulse buying?

Chapter $12$

Most guests to spas will tend to request what kind of service as opposed to a spa package?

Spas should expect to achieve gross revenue from retail sales of$\_\%.$

It is important that all technicians are trained in selling due to the $15\%$ of revenue that can come from this sector.

Americans focus on the promotion of a healthy lifestyle in spas, where, Europeans tend to focus on

Wet rooms are set up to do treatments such as salt glow, mud masks, seaweed treatments, Scotch hose treatments, Vichy and other shower treatments, and