Responding to negative guest criticism can be challenging. Here is a copy of the following actual review of a Pizzeria and Italian restaurant that was posted online:

The food here is genuinely good, but the prices are so ridiculously high for just being good and not amazing. ~$10-$13 for cheeseburgers even, when you can find better for cheaper, is just silly. The standouts are the Chicago style pizza and the fried ravioli, among others, and you will likely be happy enough with your meal, but as someone else here mentioned, everything they do, someone else local does better and cheaper.

Instructions:

In Times New Roman 12-point font and double spaced, draft a short (100 to 300 word) managers response suitable for posting on the site that would address this guests review. Draft and edit your work carefully because, when posted, it will reflect your own professionalism and that of their operation.