Question: RESPONSIVE Cases Valid Excluded Total Case Processing Summary N % 220 0 100.0 .0 220 100.0 a. Listwise deletion based on all variables in

RESPONSIVE Cases Valid Excluded Total Case Processing Summary N % 220 0 100.0 .0 220 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha .905 QUALITY PRACTICE N of Items 10 Case Processing Summary N % Cases Valid 220 100.0 Excluded 0 .0 Total 220 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items 10 .913 RELIABILITY Cases Valid Case Processing Summary N % 220 100.0 0 .0 220 100.0 Excluded Total a. Listwise deletion based on all variables in the procedure. ASSURANCE Reliability Statistics Cronbach's Alpha .833 Cases Valid Excluded Total Case Processing Summary N 220 0 220 N of Items 10 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha .872 % 100.0 .0 100.0 N of Items 10 TANGIBLE Cases Valid Case Processing Summary N % 220 100.0 0 .0 220 100.0 Excluded Total a. Listwise deletion based on all variables in the procedure. EMPATHY Reliability Statistics Cronbach's Alpha N of Items .901 10 Case Processing Summary N % Cases Valid 220 100.0 Excluded Total 0 .0 220 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items .917 10

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