Restaurants have been struggling during the pandemic. Because of the restrictions on indoor dining, many restaurants...

 

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Restaurants have been struggling during the pandemic. Because of the restrictions on indoor dining, many restaurants shift the focus to take-outs and deliveries for surviving the economic hardship. Therefore, food delivery services (Grubhub, UberEats, Doordash, and Postmates) are booming since last year. The food delivery services portrait themselves as saviors and urge consumers to support local restaurants by using their apps. However, restaurant owners have been criticizing these delivery services for the hefty fees they charge. Instead of being saved, many restaurants feel that they are held captive and exploited by the delivery service providers. Please learn more about the controversies from the additional readings, and discuss the following questions: 1. Are food delivery services helping or taking advantage of local restaurants? 2. From the perspective of local restaurant owners, what are the pros and cons of using third-party delivery services? 3. Any suggestions for local restaurant owners? Restaurants have been struggling during the pandemic. Because of the restrictions on indoor dining, many restaurants shift the focus to take-outs and deliveries for surviving the economic hardship. Therefore, food delivery services (Grubhub, UberEats, Doordash, and Postmates) are booming since last year. The food delivery services portrait themselves as saviors and urge consumers to support local restaurants by using their apps. However, restaurant owners have been criticizing these delivery services for the hefty fees they charge. Instead of being saved, many restaurants feel that they are held captive and exploited by the delivery service providers. Please learn more about the controversies from the additional readings, and discuss the following questions: 1. Are food delivery services helping or taking advantage of local restaurants? 2. From the perspective of local restaurant owners, what are the pros and cons of using third-party delivery services? 3. Any suggestions for local restaurant owners?

Answer rating: 100% (QA)

1 Are meal delivery services assisting or exploiting local restaurants The impact of meal delivery services on local eateries varies according to a variety of circumstances While meal delivery services allow eateries to access a larger client base and stay in business during the epidemic there are worries regarding the costs and compensation structures that these firms impose Some say that the fees levied by delivery companies might be rather exorbitant eating into eateries already thin profit margins This has resulted in charges of exploitation and the perception that delivery firms are taking advantage of local businesses during a difficult time 2 What are the benefits and drawbacks of employing thirdparty delivery services as seen by local restaurant owners Pros Enhanced visibility and access to a broader consumer base Thirdparty delivery services expose the restaurant to people who might not have discovered it otherwise potentially increasing revenue Customer convenience Customers who prefer to order food from the comfort of their own homes will find delivery services to be a convenient choice Outsourcing delivery logistics Restaurants may avoid the expenses and hassles of operating their own delivery fleet by employing thirdparty services Cons Fees and commissions Many delivery systems charge significant fees and commissions reducing restaurant revenues This may be a substantial hardship particularly for small independent establishments Lack of control over the customer experience When restaurants rely on thirdparty services they have less control over the delivery process and the level of service they give to clients Delivery services might result in a loss of direct client engagement which is a crucial component of running a restaurant and creating customer loyalty 3 Advice for local restaurant owners Consider the following alternatives Consider offering inhouse delivery or curbside pickup to lessen your dependency on thirdparty delivery services and the expenses that come with them Negotiate costs and terms Talk to delivery service ... View the full answer