Result (P0) Motivation A X Performance B Ability ( EP) Valance (Perceived Value) A. Satisfaction B. Reward C. Effort (Source: Adapted from Michael Beer and Bert A. Spector. (1981). "Note on Rewards Systems". In Harvard Business School Note No. 9482017 (p. 4). Boston, MA: HBS) Lizette has drafted the following e-mail. Read the e-mail and then use your knowledge of expectancy theory to answer her questions below. Hi Juliet, As you may know, Starbucks is in a battle with McDonald's to capture the early morning coffee customer. Last month, our location sold 180 lattes per day, while the McDonald's down the street sold 220. We need to beat McDonald's next month. Good luck and happy selling! Best regards, Lizette Which of the following sentences should I use to increase Juliet's EP expectancy? Your goal for this month is to sell 10% more lattes, and you will receive a reward if you reach it. O I'll be sharing some special sales tips with you tomorrow that will make your job easier. O Adopting the right attitude is the most important thing you can do to help with this effort. Which of the following sentences should I use to increase Juliet's P-0 expectancy? O I'll be sharing some special sales tips with you tomorrow that will make your job easier. O Your goal for this month is to sell 10% more lattes, and you will receive a reward you reach it. You will have to work hard to sell more. Do you think some kind of reward would be appropriate to motivate Juliet? If so, what should it be? O A personal meeting with the CEO O A $200 bonus O A choice of work assignments Grade It Now Save & Continue