Revenue Security Representative MAR 2022 - PRESENT | A+T Electric Delivery, Killeen, Texas Investigate/eliminate any tampering or potentially hazardous situations in Killeen District Communicate and inform customers on a daily basis Identify power quality issues found out in the field Always practice a safe work performance Along with all Field Service Representative responsibilities Field Service Representative AUG 2021 - MAR 2022 | A+T Electric Delivery, Round Rock, Texas Respond to service orders in the Round Rock District such as - Reconnects/disconnects - Meter exchanges - Read digital and analog meters accurately - Check for dead, damaged or vacant meters - Reseal meter bases - Replace lock bars - Meter investigations - Use voltage meter to properly inspect voltages - Walk a 360 around vehicle after every job - Check gloves for holes - Check for any tampering and work tampering procedures whenever necessary - Interact professionally with customers - Safely deal with any mean dogs - Use ladders to safely scale fences - Set appointments with customers as needed - Precisely fill out each work order with exact readings and meter numbers - Maintain a log of receipts of gas/equipment - Use M4 key, star key, Agbay key, or WB key to open tampering locks as needed Make sure my company vehicle stays clean and up to maintenance Maintain a routine on-call schedule once every 4 weeks Attend scheduled safety meetings every week Log mileage or any issues with vehicle when necessary Keep track of trucks inventory Field Supervisor JUL 2015 - JUL 2021 | Q & R Inspections, Irving, Texas - Manage a team of 7-9 Meter Technicians that replace electrical meters for A+G Electric Delivery. - Oversee each employee's; - incomplete ratio - due dates on work orders - daily route - fleet maintenance - equipment safety - production rates - production entries - Run random safety audits of each employee - Delegate disciplinary actions as needed - Interview candidates - Recruit new employees - Discharge current employees - Host safety meetings - Oversee inventory - Assist employees with any problems they have out in the field (such as dogs, customers, or safety hazards) - Replace an average of 20-25 electric meter per day. - Use voltage meter to properly inspect voltages - Check for any tampering - Interact professionally with customers - Safely deal with any mean dogs - Use ladders to safely scale fences - Set appointments with customers as needed - Read analog & digital meters accurately - Precisely fill out each work order with exact readings and meter numbers - Maintain a log of receipts of gas/equipment - Use M4 key, star key, Agbay key, or WB key to open tampering locks as needed JR ASSESSOR/DRIVER (Seasonally during storms) DEC 2011 - JUL 2015 | Q & R Inspections, Irving, Texas - Assisted to identify and evaluate damaged electrical facilities including primary wires, secondary wires, transformers, fuses, reclosers, poles, primary insulators, regulators and services. - Report damages back to necessary department. - Locate and sit on any unsafe hot lines to protect and unaware customers/pedestrians. GENERAL LABORER MAY 2014- JULY 2015| Budget Socket Wrench A Part, Belton, Tx -Detailed vehicles for sale -Assisted in auto sales -Removed tires from rims with tire machine -Separated various metals -Recharged, cleaned up and resold batteries -Operated forklift and Hopper -Operated skid steer CUSTOMER SERVICE REPRESENTITIVE MAY 2013 - MAY 2014 | C7 Call Center, McGregor, Texas -Assisted Humana clients with prescription orders -Answering in bound calls in a timely and efficient manner -Maintaining organized customer records EDUCATION High School Diploma JUN 2013 | Crossroads High School, Copperas Cove, Texas SKILLS Security Understanding Superior Customer Service Conflict Resolution Techniques Problem-Solving Techniques Microsoft Office Investigative Skill