Review Appendix C$.$ The Board is considering accepting the proposed software, but it is concerned that the

proposal it has been provided is incomplete or lacking information regarding key risks of using generative

artificial intelligence tools. Explain four $(4)$ relevant issues of using the proposed generative AI tool, one of

which should be an ethical issue.

Appendix C $$ Proposed artificial intelligence integration

We submit the following proposal for our revolutionary new software, VetConnectAI.

VetConnectAI will free up the workload of VetStarz$$s administration staff and limit the amount of time the staff needs to

spend speaking with customers. When a customer calls to make an appointment or ask a question regarding billing or

treatment, they will be connected to VetConnectAI, instead of VetStarz staff. This tool is built on a generative AI model

and has been trained on all online data available regarding veterinary services.

As part of our offering, we will also take the data held by VetStarz$$s and train the model on customer data, treatment

notes, medication details, billing and anything else. Ideally, the tool is given administrator access to the customer

relationship management software so customers can update their details over the phone and receive a highly

personalised experience.

When a customer is speaking to VetConnectAI, they will not be told they$$re speaking to the model. Instead, the model will

generate a random name to refer to itself.

We$$ve included a summary of our technology below for your review. If you have any questions, please don$$t hesitate to

contact our offices.

KEY FEATURES

$$ Natural language processing: VetConnectAI understands all spoken languages and can process customer questions

in real time, providing a response in the same language as the customer and at an ordinary conversational speed.

$$ Data entry: Our model can book appointments, update customer information, including addresses or insurance

details, and can provide the customer answers for any questions given.

$$ Follow ups: VetConnectAI can conduct follow$-$up calls after customer appointments to ensure they have no

questions about their care plan.

$$ Certainty: As the model is trained on all relevant veterinary information found on the internet and on your own data, if

a customer asks a question, VetConnectAI will always provide a response, without needing to interact with

VetStarz$$s staff.

BENEFITS

$$ Increased productivity: VetConnectAI taking customer queries frees administration staff to complete their other

activities. This could also reduce the number of administration staff required by VetStarz.

$$ User Experience: As we never tell customers they$$re communicating with an AI model, their experience is never

negatively impacted.

$$ Security: We have almost complete certainty that VetStarz$$s data will never be compromised with our secure data

storage techniques