REVIEW QUESTIONS

Answer each question in complete sentences. Read each question carefully and make sure that you answer all parts of the question. Organize your answer using more than one paragraph when appropriate.

Define communication and the five types of communication discussed in this chapter.

List five obstacles to communication and how to overcome each.

Describe briefly the five principles of active listening.

You need to give new instructions to the late$-$shift supervisor about how to close the operation for the night. Describe how you might do so$.$

Discuss briefly three problems you have seen in business writing and how you would overcome them.

What can be done to prevent lengthy meetings that don$$t accomplish anything?