Review report and prepare a Case Note

to read an Office of Fair Trading report on a case in which a resident letting agent was sentenced to jail by the Cairns Magistrates Court for trust account offences and for lying to consumers.

After you have read the Office of Fair Trading report, prepare a case note in the table below. You must address each heading in the table.

IMPORTANT: Remember to scroll down all the way through the table to ensure that you answer all the questions in the table.

CASE NOTE

Instructions:

Prepare a case note addressing each of the headings set out below.

Responses should contain sufficient detail to fully explain your answer. Lists and bullet points are acceptable responses to the questions.

As you complete your case note below, DO NOT change any of the headings or existing content in the template.

Your case note should be at least one A$4$ page in length.

$($i$)$ What was the unethical conduct or offences committed by the defendant?

The defendant committed a few unethical acts or offenses.

$406$ unauthorized transfers from the trust account, with a total sum of $$292,393.$

Trust funds were used for personal use $-$ personal electricity bills, rental of kitchen equipment and repayments of a business loan

Owners were charged $$143$ per unit for repairs even though nothing was changed $/$It was made to appear as if the money had been repaid by amending the owners' ledgers

$25$ applications were submitted for tenancy bond loans on behalf of tenants, the majority of whom had already paid their bonds totalling $$26150\mathrm{.}00$

$($ii$)$ How does the unethical conduct or offences relate to consumer protection laws?

$[$Type your response here$]$

$($iii$)$ In this case, what ethical standards should have been applied and followed in order to protect the consumer?

$[$Type your response here$]$

Question $8$

Not yet answered

Question text

What would you do if a client expressed concern about a potential discrepancy between your agency$$s practices and ethical standards? Include $2$ strategies to address any concerns.