Review the case on page 550/551, Mismanaged Change at Kodak, and answer the following questions.

1. Which sources of resistance to change present the most problems for an internal change agent? For an external change agent?

2. What are the advantages and disadvantages of having an internal change agent as opposed to an external change agent?

3. Does organizational change differ from organizational development?

4. Do the quality of work-life programs relies more on individual or organizational aspects of organizational behavior? Why?

Be sure to have external references to support your answers. You should have at least one reference per question answered. Also for this week you only have to answer to one of your peers as this is a short week.