Question: Review the information provided below and answer the questions below. A business researcher is conducting a study to investigate how social media engagement impacts the
Review the information provided below and answer the questions below.
A business researcher is conducting a study to investigate how social media engagement impacts the financial performance of small and mediumsized enterprises SMEs in the Johannesburg Metropolitan Municipality JMM The study also aims to determine whether the effect of social media engagement differs between SMEs in the manufacturing and service sectors The objective is to provide actionable insights for optimising social media strategies to improve financial outcomes for SMEs across these sectors within the JMM Understanding these dynamics can assist SMEs in tailoring their social media efforts to enhance financial performance and gain a competitive advantage.
To measure social media engagement, the researcher used the Social Media Metrics Questionnaire SMMQ framework developed by OeldorfHirsch, Sundar, and Liang The social media engagement rate was calculated as the total number of likes, comments, shares, and clicks divided by the number of followers, expressed as a percentage. Financial performance was evaluated using firm annual revenue growth FRG which tracks revenue changes attributable to social media efforts Kumar et al
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Specify THREE research objectives and THREE research questions that the study will attempt to answer.
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