Review the key points in this chapter and list some steps that Faridah should take to create a more normal, relaxed atmosphere during Zoom meetings with her project team.

Few of us can resist watching ourselves onscreen when videoconferencing. What are some ways to relieve overemphasis on nonverbal cues and reduce the feeling of being onstage?

When should managers use a communication technology that includes nonverbal cues, such as Zoom, over one that de$-$emphasizes nonverbals, such as email? For instance, which is best when sharing information? When making decisions?