• Review the Terminal Course Objectives, which can be accessed by clicking on the Course Information tab at the top of your screen, scrolling down to "Course Objectives" and then selecting "View Class Objectives." Answer the following questions:
  • How will accomplishing these objectives support your success in management?
  • What risks or challenges might a manager encounter if he or she has not mastered these objectives? Explain.
• What is continuous improvement and how does it affect the cost of quality?
• What are some examples of process improvement tools and approaches? How are they used?
• What are some examples of management quality initiatives? How do they help organizations achieve and maintain competitive advantage?