revise the document so that it communicates more effectively. Refusal Sentences 1. You cannot receive full tuition reimbursement for the Fraud Examination class you just completed since you earned a C and not an A. 2. Employees are forbidden from downloading copyright music from company computers. 3. I am sorry, but we cannot be responsible for the repairs on your car; the damage obviously occurred at the dealership, not at our factory. 4. Because your portable GPS system did not malfunction until three months after the warranty expired, we cannot honor your claim. 5. We received many applications for this position but decided to hire an internal candidate. 6. Company policy does not permit approval of the proposed transaction. Therefore, your request is denied. Denying an Employees Request GPS Out of the Question We cant afford to install an in-dash global positioning system (GPS) in our current fleet of company vehicles. I would really like to afford you the luxury of having GPS navigate your trips. Unfortunately, the cost of installing GPS in our current trucks is excessive at over $500 per truck, and then there is the monthly service fee. Management would never agree to spend that much money at this time. Ill do what I can to convince management to include GPS in the specifications of future company vehicles. Denying a Claim I am sorry you were dissatisfied with the sports celebrity we subbed for your dedication ceremony. Although you obviously feel your claim has merit, refusing to pay us is just not going to work for us. Michelle Akers injury and hospitalization was out of our controljust not our fault We felt sure your would be overjoyed we came through