Rewrite in a simpler answer: The Job Characteristics Model describes core job dimensions leading to critical psychological states and improved work outcomes. Zappos' job redesign efforts reflect the JCM principles through creating motivating and inclusive environments. The company's practices align with the JCM by emphasizing teamwork, personal connections, and organizational freedom.

The Job Characteristics Model (JCM) is a framework proposed by Hackman and Oldham that aims to design jobs with enhanced motivational properties. It describes five core job dimensions that lead to three critical psychological states, resulting in improved work-related outcomes.

When looking at Zappos' job redesign efforts, we can see that the company's focus on creating an environment that encourages motivation and inclusiveness, as well as offering opportunities for self-actualization, reflects the key principles of the Job Characteristics Model.

For example, Zappos emphasizes building a team and a family, encourages employees to connect on a personal level with customers, and provides freedom within its relatively flat organizational structure, all of which align with the aspects of the JCM.