re-write in formal? 0138 - Substantial error: Gap in service/activity assignment. Upon reviewing the case, the participant is employed at 'CT2 Group Inc' effective 03/05/2024. It has noted that the participant was scheduled to ASMT on 04/22/2024 & 06/17/2024 respectively, without any outcome. No Engagement Attempt made in the RM (08/2024). Consequently, on 10/03/2024, the customer is scheduled to ASMT activity 10/17/2024, but no evidence attempting the customer to evaluate and engage into meaningful & appropriate ES activity to avoid gap in service. Besides, it's unclear why there has been undue delays in scheduling the ASMT appointments, which deemed prolonged. Thus, gap in subsequent activity assignment took place from 06/18/2024 as of the QA review date, 10/22/2024, however, a substantial error is cited mainly for gap in service occurred in the RM (08/2024) caused by a lack of engagement and timely case management. 0138 - Corrective action. Action is required, given that the customer was scheduled