Question: Richeal was given a verbal warning for his poor behaviour towards customers. There were no extenuating circumstances for this behaviour, however, she continued to disrespect

Richeal was given a verbal warning for his poor behaviour towards customers. There were no extenuating circumstances for this behaviour, however, she continued to disrespect customers. As a result, he was given a letter of discipline. Four months later, after another incident, Richeal was suspended for 3 days without pay. What is this an example of?

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