Question: Riverbend's organization culture has evolved somewhat accidentally based on physicians emphasizing clinical care and Ms. Garcia emphasizing financial control. There has not been any conscious

Riverbend's organization culture has evolved somewhat accidentally based on physicians emphasizing clinical care and Ms. Garcia emphasizing financial control. There has not been any conscious effort to shape the organization culture. She feels that might have to change.

MINI CASE STUDY QUESTIONS

Using this chapter, explain in detail how Ms. Garcia could shape and influence Riverbend's organization culture so that it helps lead physicians and employees to achieve the patient experience goal.

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