Rob is the manager of a small building company. He was showing Chad, his apprentice, how to use one of the new drills. Rob wanted to impress the youngster so he used all the technical terms and gave Chad as much detail as he could. Chad listened quietly throughout the explanation. At the end of his explanation, Rob asked Chad to show him what he'd learned by trying to use the drill on a piece of timber. Rob was surprised and disappointed when his apprentice did not use the drill properly and damaged the timber.

1. What was Rob's purpose when communicating to Chad and what should he have recognized in regards to Chad's information needs and communication requirements? 

2. What methods of communication were available to the manager to convey the message or information based on work context? 

3. What more appropriate method(s) of communication could the manager have used to convey the messages or information to Chad?

Answer rating: 100% (QA)

1 Robs purpose when communicating to Chad was to teach him how to use the new drill effectively However Rob should have recognized that Chad may have ... View the full answer