Question: Robert has been the plant manager at Hendricks Corp. for about ten years and has a fairly authoritative style. He has developed new quality control

Robert has been the plant manager at Hendricks Corp. for about ten years and has a fairly authoritative style. He has developed new quality control procedures in order to comply with a new customer's requirement. The customer is demanding that the new procedures be in place immediately. Robert believes that his employees will most likely provide some resistance, but not to the point where they'll sabotage the project. Which influence strategy is Robert most likely to use in introducing these new procedures?

Rationale

Retribution

Recall

Reciprocity

Reason

Robert has been the plant manager at Hendricks Corp. for about

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