Robotorium Inc. has been a leading supplier and developer of robotics for the last 80 years. Their products have always been cutting edge with major accolades for both their innovations and insight for what businesses and consumers need. Their initial designs were in warehouse robotics. Their work evolved to the medical field for surgical robotics and to residential products for robotic vacuums. These products have earned them high customer ratings for operation, cost, and customer service. In the last five years, however, their product sales have been steadily declining. This is being attributed to industry competition. In the last year, Robotorium began an expansion of its' product line with the Robo-Turbo-Mow - a highly advertised product expected to help the consumer save time with yard work in their busy lives. Due to the timing of the release and the pandemic shutdowns, the research and development process was shortened, and the manufacturing department was pressed to product large quantities to meet the pre-orders that were taken. To meet the release dates, as scheduled, the manufacturing department was forced to use the design from the robotic vacuums for the mower. When attached, the shield protects the user from the mower blades; however, it is necessary to remove the shield to clean the product. Because of the design differences, the shield is difficult to reattach after cleaning and requires a specialized tool. Robotorium offers free attachment at one of their many sales and service centers. Owners can operate the Robo-Turbo-Mow without the shield. Modifications to the original design are now available that allow for the shield to be removed and replaced quite easily, and these modifications are covered by the factory warranty. However, most owners have elected to operate it without safety shielding after its first cleaning and not have the modifications made.

1. As the COO of Robotoruim, summarize your short and long term solutions for this issue