roctoring Enabled: Exam Two $-5,6,7,8$

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Justin is a chef and owner of Crave restaurant. Justin frequently visits competing restaurants to observe how they are doing things. He told one of his managers, "I eat dinner at a lot of restaurants because I want to know what is going on$.$ I am always concerned that one of our competitors will surprise us with a new service or menu item, like ours but better." In which activity is Justin engaging?

$00$:$35$:$39$

Multiple Choice

assessing current reality

environmental planning

management by observation

TQM