Role play 1: Case study 1 - Ray Murdoch and Steve Brown In Section 1, Task 1 of the written assignment, you compiled a list of questions that you would need to ask the clients at the initial interview. For this task you are to record a 10-minute audio of the interview with the client. Your interview is to cover the following areas: Introduction: - Introduce yourself and the services you offer. - Demonstrate how you build rapport. - Explain why you need to ask questions and seek clarifications. - Present the client with a Credit Guide. - Explain privacy requirements and how information will be stored to meet legislative requirements. - Briefly outline the dispute resolution process. Ask questions to identify the client's: - goals and objectives - requirements - situation - level of financial understanding - special needs. You need to advise the client how you will be remunerated by charging a brokerage fee at 2% of loan amount as well as fees the lender will charge. Ask questions to confirm that the clients understand the lender fees and brokerage fees and are willing to accept them. Discuss the difference between a lease