Role play 1 Case study 1: Ray Murdoch and Steve Brown - Commercial Equipment Finance (10 minutes) The role of the student The student will play the role of a mortgage broker. They are to assume you have come into their office for this meeting. This is the initial meeting with the client. The purpose of the meeting is to understand the client's needs and objectives and to obtain verification documents. The assessment criteria the student will be assessed on includes the following: . Identification of goals, objectives and complex broking needs of client and how the implementation will take place. . Developed rapport with clients. * Presented broking options to the clients based on financial circumstances, financial literacy, special need. * Negotiated effectively. Compared features, fees, charges and risks for credit options. . Completed and maintained necessary documentation. . Obtained written agreement to proceed. . Interpreted and complied with legislative requirements