roleplay script:

this task, you must implement each action item identified in theConflict ManagementAction Planfrom Task 4 Section 2.

2. Locate theObservation Formprovided within this workbook. TheObservation Formoutlines all the skills you need to demonstrate in this task.

3. Review the instructions here and the skills outlined in theObservation Form. Arrange a time with your assessor to observe you in implementing each action item. Discuss all requirements of the task with your assessor and prepare these before the meeting.

Your assessor will complete oneObservation Form.

If direct observation is not possible, record your implementation of each action item in a video. Ensure to obtain permissions first from persons involved before doing so.

4. Implement each action item you identified in theConflict ManagementAction Planfrom Task 4 Section 2.

SECTION 2 & 3: CONFLICT MANAGEMENT ACTION PLAN

Action Item	Planned Implementation Date	Anticipated Result	Date Implemented	Actual Result	Assessor's Signature
foster understanding and communication between Lucy and Silviana.	15/05/2024	enhanced communication and comprehension between the parties.		Following a fruitful conversation, the staff decided to establish clear lines of communication and to synchronise their decision-making and work styles.
Create a successful channel of communication between Matilda and Hale.		improved communication and dispute settlement between the parties.		the parties had a positive dialogue, decided to stay in regular contact, give updates, promptly resolve issues, and develop a work style that works for everyone.