Ron is introducing a new software program that his customer services representatives will use to track their clients and accounts. He is concerned that his employees will be resistant to the change but it is new and different from their current system. What should Ron do to overcome his employee's potential resistance to change? Ron should announce the change only after it has been implemented. Ron should minimize communication among his employees. Ron should consider using a force field analysis. Ron should allow his employees to participate in the change process. After completing graduate school at Tulane University, Roberto has worked hard to become a top manager at JLM Inc. When Roberto and his management team wanted to change the organizational design, form more work teams and decrease the managers' span of control, it was met with great resistance from the lower and middle level managers because they were afraid that their power within JLM Inc. would decrease. This example illustrates the manager's reaction to change by: Low self confidence Threatened self-interests Unfamiliarity with company procedures Facilitation Helena was turned down for a job she was applying to because she is over 40 years old. Helena is unhappy with this decision and decides to sue the company for discrimination. What act of US legislation prohibits discrimination on the basis of age? Civil Rights Act Family Medical and Leave Act Age Discrimination Act Fair Labor Standards Act Jeremiah was recently hired to work at Swell, a new water bottle company. This company has a(n)_____organization because the company is relatively unstable and the work environment changes frequently. Additionally, these circumstances create for flexibility in Jeremiah's responsibilities. Mechanistic Organic Integrated O Predictable