Root cause analysis

• Recently, you and three or four other members of your group have been increasingly aware of personal disagreements and unspoken resentment among the people with whom you work. There is no official procedure to handle such problems, and you realise that not only is productivity (personal and collective) suffering, but that everyone appears to be unhappy in general with the declining working conditions these problems have created. You feel the same way and would like to do something to improve the situation. Considering the fact that these three or four other individuals are also aware of the problem.

1. Use a root cause analysis method (e.g. fishbone*, 5-whys or 6-step problem solving process) to bring to light some of the root causes of the conflict.
2. Propose solutions for these causes.