Question: / RTELaunchActivity . aspx?ManifestDbid = 5 4 &Organizationldx = 0 &CourselD = 1 0 anica De - Vries 4 . The challenge we face from

/RTELaunchActivity.aspx?ManifestDbid =54&Organizationldx=0&CourselD =10
anica De-Vries
4. The challenge we face from customers who have switched from other brands to Hyundai is that they:
are used to a higher standard of customer care than we currently deliver
have lower expectations than we currently meet
need time to become accustomed to the Hyundai brand
are used to lower priced vehicles
/RTELaunchActivity.aspx?ManifestDbid =54&Organizationldx=0&CourselD =10 anica De-Vries 4. The challenge we face from

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