Running Case Study Managing the Control Process Terrys understanding of managerial issues has helped him greatly in setting goals, plans and strategies for the gradually expanding resort. His values and passion towards achieving positive environmental outcomes has had an impact on how the business is operated and structured. Now, he wants to tie it altogether to ensure that the entire organisation as a whole is on the right track towards participating and winning the Green Star Accommodation Award. This would include ensuring that the new business outlets that Terry is considering to launch; the spa retreat, a health and fitness facility and a nutrition centre are all aligned with the business strategy. This prestigious Award is presented to participating resorts that meet certain environmental standards and criteria. These standards and criteria include: Adopting environmentally friendly practices throughout the Resort (For example developing a green focused mission statement). Minimising the use of non-renewable energy (fossil fuels) in the Housekeeping Department (For example by giving guests the option of washing their bath towels daily). Developing an environmental procedures manual for all staff to use in their daily work. (For example separating recyclable waste on a daily basis). Terry knows that its not enough to have a good plan and strategy. Its also important to develop systems to ensure that these environmental standards are achieved and maintained. **The End** Identify the link between planning and controlling functions in relation to achieving and maintaining the Green Star Award. The first step in the control process is establishing standards. Which of the other three management functions is this activity closely related to? What types of corrective action is available to Terry if he finds that the resort has not reduced the use of non-renewable energy? Given that Terry is aiming to win the Green Star award, what jobs, activities or employee performance can he monitor to ensure that the company is on the right track to achieving their goal? How can Terry use the following sources of information to monitor the companys progress of winning the Green Star Award: Personal observation Oral reports How can Terry use the following sources of information to monitor the companys progress of winning the Green Star Award: Statistical reports Written reports Offer Terry advice on how he could use feedforward, concurrent and feedback control systems to ensure that his resort wins and maintains the Green Star Award.