Sales / Order Process GD has a rather unique process to give a customer a price quotation and to take a customer order. The sales process begins with contacting the customer, here the salesperson either calls the customer or visits in person. If the customer is interested, the customer usually requests a quotation right away. The salesperson prepares a handwritten quotation in paper and generates two copies; a green copy gets faxed to the Customer and a yellow copy is faxed to the sales ofce to be filed. Once the customer is satisfied with the quotation, the customer calls the in-ofce salesclerk to place the order. The sales-clerk retrieves the file and checks the customer's credit status. For new customers, the clerk fills out a credit-check form that includes basic customer data and the amount of the order. The form is given to Accounting; the accountants perform the credit check and then return the credit-check form showing the customer's credit limit. If the credit limit is below the amount of the purchase, assuming there are no other orders outstanding, the clerk calls the customer to determine what action the customer wants to take [reduce the amount of the order, prepay, or dispute the amount of credit granted). If the order is from an existing Customer, then the clerk checks an existing customer report that shows the customer's current balance, credit limit, and available balance. If credit is sufcient, the sales clerk enters the customer's order into the current order entry system and sends an email to warehouse with a packing slip and electronic shipping labels, at the same time produces and emails a data file for accounting to prepare invoices