Question: Sally selected Book X on Amazon.com, and at the bottom of the screen a message appeared indicating that other customers who purchased Book x also

Sally selected Book X on
Amazon.com, and at the bottom of the screen a message appeared indicating that other customers who purchased Book x also purchased Book Z. The message that informed Sally of Book Z is facilitated through a recommendation agent as part of
Amazon.com's CRM program.
True
False
Sally selected Book X on Amazon.com, and at the bottom of

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