Sam has not been receiving the information that he needs from his current control system. By the time Sam receives his reports, the activity has been completed and mistakes have already been made. Direct supervision is used extensively on the production floor now, so some activities are corrected before they become costly mistakes. But Sam would like to do better. Ideally, he would like to fix mistakes before they happen and anticipate more of the problems before they occur. control. 25) 25) Sam's reports are an example of A) progressive B) feedforward C) concurrent D) conformance E) feedback 26) 26) Canadian Credit Corp. advises telephone customers that their calls may be monitored to help improve the quality of customer service. This monitoring is a form of control. A) feedback B) concurrent C) conformance D) progressive E) feedforvard 27) Sales data from the same date exactly one year ago are an example of __ A) a statistical report B) effectiveness C benchmarking D) market control E efficiency