Same as problem with Lesikar Business communications: See below link:

https://www.chegg.com/homework-help/every-employee-giffen-technologies-needs-current-field-devel-chapter-12-problem-24PSC-solution-9780073403212-exc

1. Every employee at Giffen Technologies needs to be current in his or her field. As a developer of medical practice management software for hospitals, clinics, and private practices, Giffen requires everyone from the programmers to the sales staff to the communications specialists be up to date on current practices, trends, and client needs so that the company can survive in an extremely competitive industry.

To ensure that its employees have the most current knowledge, Giffen invests a lot of money in employees continuing education, which includes workshops, seminars, and continuing education courses at two-year colleges and four-year colleges and universities; the company has even paid for some employees courses toward an MBA. Wherever the education is, Giffen sends its employees.

This practice for continuing education has become too costly. As a result, the company has decided that nearly all employees might be able to remain current in their fields by taking advantage of more cost-effective online opportunities.

Your boss sees two issues. The first is that he needs to know if online opportunities provide the same quality of training or education as face-to-face opportunities. The second is that in talking with a few department heads and employees informally, your boss senses some resistance to online learning. Your boss wants to learn whether there really is widespread resistance to online learning and, if so, where the points of resistance are. Your boss also wants to know some best practices for promoting online training opportunities as valid options for continuing education. You have been assigned the task of gathering the information your boss requires and presenting both the information and recommendations for ensuring that employees see online education opportunities as useful.

Write a report that answers your bosss questions and provides direction to him for how to best proceed with the plan to use online continuing education in your workplace.

You will need to do secondary research to answer your bosss questions regarding issues surrounding the quality of online learning and how to promote it to employees, especially those who are resistant. Cite your sources in the style required by your instructor.

Your primary research, however, is complete. You surveyed your 1,500 employees and received 524 responses. The survey results are provided below. The numbers represent frequency data (the number of respondents, not percentages).

Survey Questions and Reponses:

Q1: In what department do you work?

79 Research and Development

200 Sales

19 Communications

59 Accounting

14 Training and Education

21 Marketing

14 Human Resources

46 Hardware and software support

51 Information Technology

21 Legal

Q2: What is the nature of your position?

80 Manager

87 Supervisor

283 Subject matter expert (accountants, technical writers, programmers, sales people)

74 Clerical/Support

Q3: Have you ever participated in any of the following online education opportunities? Check all that apply.

10 Online workshop

69 Webinar (online seminar)

41 Online course

37 Other (please specify): 9 bachelors degree from an online university or a face-to-face university with an online program; 6 technical/vocational degree through an online program

Q4: Do you participate in any of the following? Check all that apply.

247 Professionally related blog

412 Professionally related online social networking site (e.g., Twitter, LinkedIn, Facebook)

Q5: What is your perception of the workload in online seminars/workshops/courses?

150 More work than face-to-face opportunities

150 About the same work as face-to-face opportunities

224 Less work than face-to-face opportunities

Q6: What is your perception of the quality of online seminars/workshops/courses?

99 Better quality than of face-to-face opportunities

175 About the same quality as face-to-face opportunities

250 Less quality than face-to-face opportunities

Q7: Indicate your level of agreement with this statement: People can learn as much in an online environment as they can in a face-to-face environment.

62 Strongly agree

119 Agree

55 Neither agree nor disagree

257 Disagree

31 Strongly disagree

Q8: Indicate your level of agreement with this statement: If the following online continuing education opportunity presented itself, I would willingly take it.

An online seminar (1 - 2 hours)

72 Strongly agree

346 Agree

13 Neither agree nor disagree

63 Disagree

30 Strongly disagree

An online workshop (1 - 2 days)

37 Strongly agree

112 Agree

207 Neither agree nor disagree

149 Disagree

19 Strongly disagree

An online course (1 - 3 weeks)

92 Strongly agree

172 Agree

119 Neither agree nor disagree

83 Disagree

58 Strongly disagree

An online course (4 - 8 weeks)

30 Strongly agree

67 Agree

60 Neither agree nor disagree

208 Disagree

159 Strongly disagree

An online course (9 - 16 weeks)

38 Strongly agree

92 Agree

138 Neither agree nor disagree

151 Disagree

105 Strongly disagree

Q9: My general attitude toward online learning in any form is

75 Strongly Positive

125 Positive

121 Neutral

110 Negative

93 Strongly negative

Cross tabulations for Q 9: My general attitude toward online learning in any form is

75 Strongly Positive (22 managers, 19 supervisors, 24 subject matter experts, 10 clerical/support staff)

125 Positive (33 managers, 35 supervisors, 44 subject matter experts, 13 clerical/support staff)

121 Neutral (14 managers, 18 supervisors, 74 subject matter experts, 15 clerical/support staff)

110 Negative (5 managers, 9 supervisors, 88 subject matter experts, 3 clerical support staff)

93 Strongly negative (6 managers, 7 supervisors, 48 subject matter experts, 32 clerical support staff)

Employee comments on the survey:

I enjoy the opportunity to meet others in my field and network. I cant do that online.

Getting away from the company for a few days of training is a nice break from the routine.

I cant imagine being able to learn when I cant see the instructor or other students.

This is just one more way for the company to cut costs and quality. I cant see online learning as having the same quality as the face-to-face seminars and courses I attend.

How can online learning use the hands-on activities we do in face-to-face workshops?

I have taken an online course and several webinars. I like that I dont have to leave my family or my office for workshops and seminars.

Online seminars are great! Todays technology is so good that its just like being in the same room with other participants.

I just finished a webinar and loved it! Ive had face-to-face experiences that werent as good. I think it depends on the quality of the course and the instructor, not whether the location is face-to-face or online.

Task: 1. Write a formal/long report that answers your bosss questions and provides direction to him for how to best proceed with the plan to use online continuing education in your work place. Use the format provided: I. Cover Page II. Letter of Transmittal III. Table of Contents IV. Executive Summary V. Introduction Problem Purpose and Scope Limitations VI. Results and Discussion (Body) VII. Conclusions and Recommendations VIII. References 2. You will need to do secondary research to answer your bosss questions regarding issues surrounding the quality of online learning and how to promote it to employees, especially those who are resistant. Cite your literatures and sources using the APA style. 3. In presenting the results of the survey, use charts, graphs, and other forms of presentation suitable to your report. Include the weighted mean and its corresponding interpretation. 4. In writing the body, identify the topics that you need to discuss in your report.