Question: Sample observations of a claims processor made over a 1 6 0 - hour work month reveal that the worker produced a total of 3

Sample observations of a claims processor made over a 160-hour work month reveal that the worker produced a total of 3 completed claims forms. The performance rating was 80%. The worker was idle 20% of the time (so that idle time should: subtracted from the total time when computing the average observed time). The allowance factor is ghit what is the stan per unit?
0.42 minutes
16.0 minutes
17.4 minutes
20.0 minutes
21.7 minutes
 Sample observations of a claims processor made over a 160-hour work

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