Sample (week) Late Flights Sample (week) Late Flights 1 6 16 3 2 3 17 4 3 12 18 10 4 2 19 3 5 4 20 2 6 2 21 5 7 9 22 20 8 7 23 5 9 10 24 3 10 0 25 3 11 5 26 1 12 3 27 0 13 5 28 2 14 3 29 4 15 7 30 7

One of New England Air's top competitive priorities is on-time arrivals. Quality VP Clair Bond decided to personally monitor New England Air's performance. Each week for the past 30 weeks, Bond checked a random sample of 100 flight arrivals for on-time performance. Click the icon to view the table that contains the number of flights that did not meet New England Air's definition of on time. a) The overall fraction of late flights is 0.06 (enter your response as a real number rounded to two decimal places.) Using a 95% confidence level, the upper and lower control limits are: Upper controllimit (UCL) - (enter your response as a fraction between 0 and 1, rounded to four decimal places). a , Lower controllimit (LCL) - (enter your response as a fraction between 0 and 1. rounded to four decimal places) b) Assume that the airline industry's upper and lower controllimits for flights that are not on time are 0.1000 and 0.0300, respectively. Choose the correct control chart below. OA . OC. a 0.147 C 0.14- 0.12- 0.10 0.14 0.12- 0.10 0.12- 0.10 0.06 0.08 0.08- 0.06 0.06 e 0.04 0.02- 0.00- 0 0.04 0.02- 0.00 0 20.06- 0.04 0.02- 0.00 0 30 10 10 20 Sample 30 20 Sample 30 10 20 Sample c) Choose the chart below that correctly plots the percentage of late flights in each sample OA . B. . G G 0.20- 90.16- 0.20- 0.18- 0.12 0.121. 0.08 0.04- 0.00- 0.20- . Q20.16 0.12 0.08 0.04- 0.0010 10 0.08 0.04 ... 0.00 0 30 30 10 30 10 20 Sample 20 Sample 20 Sample Do all samples fall within New England Air's controllimits? Do all samples fall within New England Air's control limits? 0 Yes When one falls outside the control limits, what should be done? A. An investigation, leading to corrective action should be done. B. Find new control limits so that each sample falls within new limits. C. Nothing should be done d) What can Clair Bond report about the quality of service? A. Clair needs to report that the airline meets both its own standards and the industry standards. B. Clair needs to report that the airline meets its own standards, but does not meet the industry standards. OC. Clair needs to report that the airline meets neither its own standards nor the industry standards. OD. Clair needs to report that the airline meets the industry standards, but does not meet its own standards