Sarah is an experienced employee working in the processing department assisting Canadian citizens in completing Record Suspensions. PWOC works with various RCMP Detachments across the country to obtain necessary information and documentation for the record suspension process. Sarah has received another error in processing fingerprints from a specific RCMP Detachment, which has reached her desk for the third time. The fingerprints which have been returned do not match the client that was needed. Additionally, the sales representative who handles these clients' cases, Mark, is blaming her for the error, despite it being a repeating problem that occurs when fingerprints are sent back from this RCMP Detachment.

Q-1 Based on the scenario, what are the possible, and most likely, causes for the error?

Q-2 What are the potential difficulties Sarah may face when interacting with the RCMP Detachment? How should she plan to handle these difficulties?

Q-3 What are the potential difficulties Sarah may face when interacting with Mark? Make sure your response is in point form for the preceding and following question. How should she plan to handle these difficulties?

Q-4 Detail any other actions Sarah should make as a result of this situation.